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Every time you are done working in CT|One you must properly log out of the system in order to prevent...
December 19th, 2019 996 views 5 likes
“No Authorization” Alerts CT|One has been enhanced to include an alert upon saving an Appointment or when entering a Progress...
January 14th, 2020 825 views 1 likes
Open a secured internet browser window. Type the following address into your internet browser’s address bar: https://web.ctone.io The Hosted Remarkable...
January 14th, 2020 4286 views 1 likes
Here are some tips to help you navigate CT|One windows and fields efficiently using the least amount of key strokes!...
January 14th, 2020 715 views 0 likes
Clients present on the Staff Home window when the staff member is listed as the Managing Therapist or an active...
January 14th, 2020 757 views 1 likes
Adding users to the agency system is a two-step process. The first step is to create a windows logon in...
January 14th, 2020 819 views 0 likes
Staff Identification Photo Last week we talked about client photos but did you know you can also add staff photos?...
January 14th, 2020 815 views 0 likes
In the event a duplicate record is created in error for a client or staff the records can be combined...
January 14th, 2020 676 views 1 likes
A great way to add an additional layer of protection of PHI client’s photo to their record. The client photo...
January 14th, 2020 584 views 0 likes
Group Clients on Scheduler Writing group notes from the Staff Home window offers an efficient way to write multiple...
January 14th, 2020 628 views 0 likes
Hovering the mouse over an icon on the icon toolbar will display a description. Selecting the Toggle menu moves...
January 14th, 2020 785 views 0 likes
Client Contacts are used to track internal and external treatment team members. When an internal team member is entered as...
January 14th, 2020 946 views 0 likes
When you receive training via a webinar those trainings are recorded for your reference. All CT|One customers will have access...
January 14th, 2020 671 views 0 likes
To import and attach an image into the CT|One application it must be in the form of a PDF. Images...
January 14th, 2020 800 views 0 likes
Oh no! A managing clinician has left the agency how am I going to find the time to enter a...
January 14th, 2020 1009 views 1 likes
January 14th, 2020 821 views 1 likes
The Client Informational Alerts window is used to enter and edit system client remark messages for an individual client. Client...
January 14th, 2020 893 views 0 likes
CT|One offers the ability for multiple diagnosis codes to be associated with a single service via the progress note. This...
January 14th, 2020 647 views 0 likes
Do you have a long list of Active Clients? Use the Search field to avoid having to scroll through the...
January 15th, 2020 664 views 0 likes
Behavior Tracking of the Goals and Objectives from a client’s treatment plan can be included on progress notes. When Behavior...
January 15th, 2020 734 views 0 likes
Agency logos can be added to the printed report of Form Builder forms and forms from the Form Master. For...
January 15th, 2020 634 views 0 likes
To address the 2018 and 2020 AHCCCS demographic changes, CT|One has added a new submit method, form, and two (2) new...
January 15th, 2020 846 views 0 likes
Comments can be added to the task as long as it has not been completed. 1. Click the Comment button....
January 15th, 2020 584 views 0 likes
The ability to adjust the Due Date and Time is controlled by agency configuration of the task category, not all...
January 15th, 2020 671 views 0 likes
A task can be created from the Task Center window or the CT|Mail drop down menu. Task Center Click...
January 15th, 2020 616 views 1 likes
Your assigned tasks can be viewed from the Staff Home window and from the Task Center. Click the Staff...
January 15th, 2020 740 views 0 likes
The task status options are controlled by agency configuration of the task category, the available status options may be different...
January 15th, 2020 589 views 0 likes
The ability to add the task to the client chart is controlled by agency configuration not all task categories will...
January 15th, 2020 695 views 0 likes
EXPLANATION The Daily Living Activities Functional assessment form allows for the online entry of the client’s scores and calculates the...
January 15th, 2020 1100 views 0 likes
EXPLANATION The LOCUS and CALOCUS forms are available for use within CT|One. As with any form it needs to be...
January 15th, 2020 876 views 0 likes
CT|One offers two styles of Client Face Sheets, both are accessible from the Client Master window. Access: Client > Client...
January 15th, 2020 1312 views 0 likes
The progress note audit function allows for an option to mandate the auditing or additional review of Progress Notes, by...
January 15th, 2020 864 views 1 likes
The progress note audit function forwards signed progress notes to an agency assigned staff member for review. The reviewer can...
January 15th, 2020 800 views 0 likes
This tab is used to manage progress notes during the note audit process. The number on the tab indicates the...
January 15th, 2020 594 views 0 likes
This tab is a view only display of the current bed residents for inpatient/residential sites. Double clicking a client will...
January 15th, 2020 549 views 0 likes
The Staff Note tab is for recording indirect client or non-client production time (i.e. staff meetings, trainings, etc.) The Total...
January 15th, 2020 590 views 1 likes
EXPLANATION This tab lists client based actions that required by the clinician. When the Staff Home is opened the tab...
January 15th, 2020 641 views 0 likes
EXPLANATION The appointments tab displays the clinician’s scheduled appointments and assigned tasks, allows for viewing their clinical supervisions and setting...
January 15th, 2020 681 views 0 likes
EXPLANATION The Groups tab is a conditional tab that is present when the clinician is listed as a facilitator on...
January 15th, 2020 612 views 0 likes
EXPLANATION The Unsigned tab provides the staff member with a list and quick access to unsigned progress notes and forms....
January 15th, 2020 644 views 0 likes
EXPLANATION The Packets Tab displays a listing of the client packets and are populated by the Repeat Packet automated process....
January 15th, 2020 623 views 0 likes
EXPLANATION The Supervision tab is a conditional tab that is present when the user is marked as a supervisor in...
January 15th, 2020 552 views 0 likes
EXPLANATION Provides a list of active clients assigned to the staff member. The list is populated from the Managing Therapist...
January 15th, 2020 650 views 0 likes
EXPLANATION The Client Statement is available in a detail and summary option. The Client Statement – Detail offers the ability...
January 15th, 2020 787 views 0 likes
EXPLANATION CT|Tasks can be used as a stand-alone process or incorporated in processes such as ePrompts and ScoreTrak. Task category,...
January 15th, 2020 794 views 0 likes
EXPLANATION The progress note audit function allows for an option to mandate the auditing or additional review of Progress Notes,...
January 15th, 2020 811 views 0 likes
Enlarge Staff Home Is your vision not what it used to be? Do you work on a small screen? Want...
January 15th, 2020 673 views 0 likes
Highly Requested ePrompts Been afraid to use ePrompts because you just aren’t sure how to get the results you need?...
January 15th, 2020 825 views 0 likes
Printing a Client Record A frequently asked question is “How do I print a client chart?” The process is two...
January 14th, 2020 1041 views 2 likes
Client Search Sometimes locating a client record when the last or first name is hyphenated or contains punctuation, such as...
January 15th, 2020 954 views 0 likes
External Auditors When subject to an audit how is chart access provided to the auditor? Does this method include system...
January 15th, 2020 863 views 0 likes
Debug Mode Prior to submitting a claim or demographic file you can use debug mode to validate any changes made...
January 15th, 2020 855 views 0 likes
Clinical Supervision Clinical supervisions can recorded in CT|One with a few quick set up steps. Required signatures are added to...
January 15th, 2020 950 views 0 likes
Employment Segment Do you have staff that leave and come back? Frequent repeat temporary or pool staff? Did you know...
January 15th, 2020 699 views 1 likes
Quick SIGs Quick SIGs allow each user to create a list of their most commonly used prescriptions with pre-defined strength,...
January 15th, 2020 742 views 0 likes
The Toolbar toggle allows the user to move the icon toolbar from the top of the window to the left...
January 15th, 2020 853 views 0 likes
A topic we frequently receive questions about in CT|One is authorizations. Some of those questions include “How do I know...
January 15th, 2020 1070 views 1 likes
GROUP CLIENT LIMIT Click here for a downloadable pdf. Do you have regulations on group size or offer classes that have...
January 15th, 2020 834 views 0 likes
Unassigned Clients Click here for a downloadable pdf. Unfortunately we all have staff that leave the agency from time to time....
January 15th, 2020 820 views 0 likes
Default Packets A clinician’s time is valuable and CT|One strives to offer time saving features. One of those features is...
January 15th, 2020 766 views 0 likes
Client Access Log V2 From time to time you may need to find out which staff accessed a client record...
January 15th, 2020 759 views 0 likes
Authorization Claim List There are several reasons why you would want to find the claims associated with a specific authorization...
January 15th, 2020 840 views 0 likes
Authorization Copy How many times is a client’s new authorization for the same set of services and you wish you...
January 15th, 2020 722 views 0 likes
Split Authorizations Are you still data entering a single authorization into CT|One multiple times to account for multiple authorized services...
January 15th, 2020 848 views 0 likes
Task to Chart Are you using CT|Tasks and thought to yourself, “It’d be great if I could send this to...
January 15th, 2020 755 views 0 likes
January 15th, 2020 836 views 0 likes
Bulk Add Client Contacts Do you remember the previous Tip of the Week from 2017 about setting up contact types...
January 15th, 2020 687 views 0 likes
Explanation The Bulk Client Contact Create window is used to configure and limit access for external auditors. It can also...
January 15th, 2020 708 views 0 likes
January 15th, 2020 692 views 0 likes
Print Appointment History A simple client appointment report is available from the Client Master when a client requests a way...
January 15th, 2020 715 views 0 likes
This feature allows for restricting search and access to specific clients. When a non-authorized user looks up an excluded client...
January 15th, 2020 769 views 0 likes
Move Packet Utility The Move Packet Utility allows for removing packets, forms and progress notes from a client chart when...
January 15th, 2020 696 views 0 likes
The Move Packet Utility allows for removing packets, forms and progress notes from a client chart when they were entered...
January 15th, 2020 683 views 0 likes
January 15th, 2020 574 views 0 likes
Assign a Signature Signature types assigned to a form can be assigned to a staff member on the fly. The...
January 15th, 2020 646 views 0 likes
Here are three ways to identify and print progress notes based on date ranges and/or other parameters. Staff Home window...
January 15th, 2020 693 views 0 likes
Quick Access Client Information from Staff Home Need to quickly find a client phone number? Or their emergency contact information?...
January 15th, 2020 957 views 0 likes
The Release of Information window records and displays the client’s approved contacts and a history of the protected health information...
January 15th, 2020 771 views 0 likes
Release of Information The Release of Information window records and displays the client’s approved contacts and a history of the...
Agency Comments CT|One provides a full description of resolution steps for all CT|One billing error codes. Your agency may have...
January 15th, 2020 719 views 0 likes
This report identifies progress notes where the start or stop time overlaps another progress note for the same date of...
January 15th, 2020 655 views 0 likes
Running a report to excel provides additional available data elements to select. For example the Active Client Report when generated...
January 15th, 2020 701 views 0 likes
The Copy Paste Utility allows for pasting frequently used text (macro) into any text field of a progress note, smart...
January 15th, 2020 874 views 0 likes
Agency Tab Did you know you can use Form Builder to add an additional tab on the Client Master...
January 15th, 2020 888 views 0 likes
At Remarkable Health we understand the importance of prioritizing the right issues in the right order. We want to ensure...
January 15th, 2020 701 views 1 likes
We understand that issues happen, and while we work hard to ensure outages are limited or minimal, they can occur....
January 15th, 2020 737 views 0 likes
EXPLANATION Using the Client Review List window significantly reduces the amount of time needed for a client to review and...
January 15th, 2020 1587 views 1 likes
No one likes reviewing and signing pages of paperwork. You can significantly reduce the amount of time spent with a...
CT|One reports can be saved after parameters are entered preventing the need to recreate the report each time it is...
January 15th, 2020 645 views 0 likes
Explanation Forms are electronic documents that allow for recording data and attaching staff and/or client electronic signatures. Forms are added...
January 15th, 2020 628 views 0 likes
Explanation Packets contain CT|One forms and/or can be used to attach scanned pdf documents to the client chart. Step by...
January 15th, 2020 576 views 0 likes
PROVIDER CUSTOMIZATIONS Click here for a downloadable pdf. The medication entry window cannot be customized as it is certified against SureScripts...
Explanation The process to correct or edit a progress note depends on whether the note is signed. Step by Step...
January 15th, 2020 777 views 1 likes
ADD A NEW CLIENT DIAGNOSIS Click here for a downloadable pdf. Explanation This guide provides the instructions for adding a new...
WRITE AN INDIVIDUAL PROGRESS NOTE Click here for a downloadable pdf. Explanation The writing of an individual progress note begins...
January 15th, 2020 805 views 0 likes
Explanation Group notes can be quickly and efficiently written from the Staff Home window. The group note entry process allows...
January 15th, 2020 776 views 1 likes
A .jpg photo can be uploaded to the Client Master and Client Chart providing visual identification of clients. If no...
January 15th, 2020 563 views 0 likes
A .jpg photo can be uploaded to the Staff Master record providing visual identification of staff. If no photo is...
January 15th, 2020 540 views 0 likes
Client Transaction Action Codes Click here for a downloadable pdf. Action codes are used to complete and document all actions...
January 15th, 2020 832 views 1 likes
Explanation Action codes identify all claim related transactions from the time the claim is entered, to the time it is...
January 15th, 2020 682 views 0 likes
The Remarkable Health Home base (formerly known as Staff Home) ... Both Home Base and the original Staff Home...
January 20th, 2020 713 views 0 likes
The Medication Module contains the client’s medication history and allows for management of the client’s prescriptions and external medications. Client...
January 15th, 2020 652 views 0 likes
The purpose of this document is to define the proper configuration needed to utilize the Residential Bed Screen and Client...
February 14th, 2020 662 views 0 likes
Clients can be automatically enrolled/accepted into a program OR the program can require an acceptance/referral before the client can be...
April 9th, 2020 629 views 0 likes
Voiding a Claim The process steps to voiding a claim depends on the current status of the claim: The claim...
May 28th, 2020 725 views 1 likes
Creating a Lab Order When creating a note, depending on the type of service you select the "transcribed Note" tab...
May 28th, 2020 640 views 0 likes
The Service Type Maintenance window is used to add, edit, and expire Service Type codes. CT|One uses Service Types instead...
July 23rd, 2020 1144 views 0 likes
The 92.5% feature allows you to find out, at any given point in the month, the number of billable hours...
August 20th, 2020 601 views 0 likes
Chart Auditing Chart Auditing is designed to give customers the ability to setup CT|One to allow for internal or external...
November 20th, 2020 869 views 0 likes
INTRODUCTION Notifications will automatically send reminders to clients through email, text (SMS) message or standard call with a recorded voice...
November 24th, 2020 1085 views 1 likes
November 24th, 2020 603 views 1 likes
Need help setting up your system for 270/271? We got your back! Take a look at this short 4 minute...
November 30th, 2020 537 views 0 likes
Ever want to know how to run real-time eligibility checks? Well now you know! Take a look at this short...
December 1st, 2020 460 views 0 likes
CT|One Home Base Remarkable Health Home Base (formally known as the I/DD Dashboard) Both the Home Base and...
January 19th, 2021 526 views 0 likes